General Questions

At Market My Company, we believe collaboration with our clients is vital – after all, no one knows your business as well as you do! That being said, how involved you are in your marketing is entirely up to you, and will depend on how much time you have available to contribute. You may want us to simply polish your campaigns to a professional level, or you may wish for our team to take care of everything – the choice is yours!

Absolutely! Facebook is still one of the best ways for businesses to reach their target audience. Promoting your products and services to your customers with paid advertising budgets will help extend your reach and ensure the best return on investment.

This varies from client to client – depending on your industry, target audience and what you would like to achieve.

Our team can create & manage your full sales funnel in conjunction with your Facebook advertising, and therefore we work out your needs.

In addition to a monthly management fee, our ideal clients have a minimum advertising spend of $500 per month, though we will help you decide what promotional budget is right for you before we get started. Your advertising budget can be adjusted from month to month according to your needs and goals, and our expertise in audience targeting will ensure your promotional spend gets the best possible results.

When you employ our team to manage your Facebook page, we’ll send you a request for administrative access. This will allow our team to manage your page via Facebook Business Manager. We will never need or ask for access to your personal Facebook profile/ account (you should never need to provide this to any other agency/ professional) and will never be able to see any of your personal information.

When you employ Market My Company to manage your Facebook Ad Account, we’ll send you a request for administrative access. This will allow our team to manage your ad account, set up target audiences and paid promotions etc via Facebook Business Manager. We will never need or ask for access to your personal Facebook profile/ account (you should never need to provide this to any other agency/ professional) and will never be able to see any of your personal information. We will not have access to any credit card information you have previously associated with your Facebook Ad Account from your end.

Yes! We specialise in Facebook and Instagram for business, but are also skilled in the use of platforms such as LinkedIn and Snapchat for marketing promotion where appropriate. We’ll talk through your marketing goals and help you determine which platforms are going to drive the best results.

Our team specialises in website design with WordPress & Shopify.

WordPress is the world’s most popular, flexible and reliable content management system. Part of the reason we choose to build most of our sites on WordPress is that, as well as being highly customizable, it’s also a very user-friendly option for our clients to use with minimal training once your website is set up and ready to go.

Needing to sell online? We are also Shopify Partners, which is an ideal platform for your e-commerce store. Shopify is a great solution for clients looking for an online store that easily integrates with their in-store Point of Sale system.

You need it yesterday, right?! We know – which is why we provide all of our clients with a realistic timeframe on project turnarounds before we get started. How long your website takes to build will depend on which platform we develop your site on, the complexity of functionality required, if you require an ecommerce or online booking component, and if you need our team to complete the copywriting for you or take/ organize professional photography of your team or products. Clients seeking simple ‘brochure style’ sites can generally expect a turnaround of 1 – 2 weeks, while ecommerce or bookings sites can take from 4-8 weeks. We’ll give you a clear idea of turnaround time based on our team’s availability and the scope of your project before we get underway.

You’re welcome to provide copy to help reduce the cost of your website build, however we highly recommend adding a copywriting component into the scope of your website budget to help with Search Engine Optimisation (SEO), engagement and usability. Our Word Nerd is a qualified journalist and feature writer with a flair for writing for the web and creating punchy, compelling copy that really resonates with readers. Clients often find that working with our professional copywriter is faster, easier and more cost effective than spending hours trying to come up with the perfect content themselves.

Nope. Not only because anti-spam laws mean that you should only ever email contacts who have agreed to receive your newsletters/ special offers/ updates, but because emailing a list you haven’t built organically is generally going to result in a poor rate of engagement and conversion, and ultimately be a waste of budget.

All is not lost, though! We CAN help you build a database of genuine prospects and customers within your target audience. This will ensure any email marketing campaigns you send will be reaching the RIGHT people and provide the best return on investment.

Our team members are well versed in taking great high-resolution photos and can come to your office or store to capture images of your team, products or space. We also work closely with a professional photographer – the talented Sarah Crozier of Blue Bird Photography – and highly recommend her services when professional photographs or something a little different are required.

100% YES!
Video is without a doubt the king of content and we love to create video campaigns that convert. We can help you with basic videography and video editing services, such as short and snappy clips for your social media accounts, or branding your videos with your logo or brand elements.

We also work closely with the guys at Ruff and Tumble – Christchurch’s leading professional videography team – for more complex or highly polished video work.

Websites: Our standard payment terms include a 50% deposit upon the commencement of your website, and the remaining 50% paid on completion, prior to going live. We do also offer payment plans for those wanting to spread the costs out, just ask us about this!

Monthly Marketing: For our Monthly services, including AdWords & Facebook, Advertising & Management, invoices are sent at the end of the month, following completion of the service. Payment is required within 7 days of invoice unless prior arrangement.

One-off Jobs: Design, Signage & any one-off service is invoiced on completion. Payment is required within 7 days of receipt.

Yes! We know how hard it can be for smaller businesses and start-ups to invest in their marketing – but also just how important marketing is for those businesses to begin building a solid revenue stream! – which is why we offer flexible payment plans on application. If you are interested in paying off the cost of your project outside of our standard payment terms, please be sure to discuss this with us before the commencement of work.

Our pricing is based on the number of hours it takes our team to create work that makes your team look awesome online. For this reason, we tend not to discount our valuable services – however, we can build customized packages for clients requiring multiple services on long term and on-going projects.

No way, Jose! We want all of our clients to feel confident that we’ll deliver the best possible results time after time, which is why we work on a no lock in contract basis. This gives you the freedom to cancel our services at any time, in the very unlikely event that you’re not happy with the results we’re providing. We also understand that circumstances and priorities can change at any time, so we’re more than happy to put services on hold and resume work when you need us again.

Because we create and schedule much of our work in advance, we do request that clients notify us of any change or cancellation in service at least 14 days in advance.

No problem at all! We regularly partner with many complementary businesses, creatives, freelancers and agencies and are happy to work in with your existing team and network.

We’d love to! If you’d like to DIY or bring some of your marketing initiatives in-house once we’ve set them up for you, we would be more than happy to provide your team with the training they’ll need to action those marketing tactics and work towards great results.

A very good question – we like that you’re as focused on results as we are! How your results are measured will depend largely on the service we’re providing, but we will discuss this with you prior to project commencement. We provide overviews and detailed reports on Facebook, Instagram, website analytics, Facebook ads, AdWords and Pay Per Click campaigns, depending on the amount of information you require. For offline marketing, we’ll determine the best way to measure and report on results before getting started.

You obviously have extremely good taste, so that’s a big YES from us! We work with organisations all over New Zealand – often remotely and via Skype etc – so working with international clients is no problem at all. Our standard hours of service are 8:30am – 5:00pm NZDT (New Zealand Daylight Time/1300 UTC) but we are happy to be flexible and meet remotely outside of these times as agreed.


Learn more about our secret sauce…

Contact us today to talk shop, request a quote, and begin making your brand AWESOME online.